Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment is received and verified. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing times may be extended during sales, holidays, product launches, or periods of high order volume.

Shipping Methods & Delivery Times

Delivery estimates begin after your order has been processed and shipped.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.

Free standard shipping is available on orders over $150 within the United States.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

International Shipping

We currently ship to select international destinations. Delivery times for international orders vary by location and customs processing.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Address Accuracy

Customers are responsible for providing accurate shipping information. [Company Name] is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, [Company Name] is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the carrier directly and file a claim.

Pre-Orders & Custom Orders

Pre-order and custom-made wig orders may require additional processing time. Estimated shipping dates will be provided on the product page or in your order confirmation email.

Hair Product Inspection

All wigs, bundles, closures, and frontals undergo quality inspection before shipment to ensure customers receive premium products.